FAQ's

Where can I come and try on something so I am more comfortable before purchasing the product?

You are more than welcome to come and visit us at our studio space at 108 Masons Press, Ravenscraig road, Woodstock. Please make sure to set up an appointment prior to this so we can make sure that all of our stock is on hand. Otherwise, please feel free to come and visit us at any market or festival we may be at. You can follow our social media pages to find out where will be next. We love meeting new customers so please come and say hello!

When can I expect my order?

Please refer to our "shipping" section for more information. Please note there is a 48 hour processing time after your order before shipping. Once your garment has been sent, we will send you a tracking number where you can track your order online.

I am not sure about my size, how will I know what size to purchase?

Please refer to our "sizing" section for more information.

What if I am buying something as a gift?

No problem! We love spoils! Please make sure you let us know that this is a gift by stating this in your additional comments on check out as well as if you would like to add a special message. If you would like the parcel to be sent directly to the person receiving the gift, please make sure that the delivery address is stipulated on check out.

Where do you get your fabrics from?

We pride ourselves on being 100% PROUDLY SOUTH AFRICAN and all material and external labour is sourced locally.

Who does your designs and sewing?

We are a tiny team of 3 and we do all the designing, pattern making, cutting, sourcing of fabrics and sewing ourselves. This ensures that you know your garment is made with love and care.

What happens if I am not happy with my purchase?

Please refer to our "returns" section for more information. We will gladly exchange your item or issue you with a credit based on a couple terms and conditions.

I have another question that is not listed here, who do I contact?

We love hearing from you! Feel free to pop us an email on info@whisperbetweenworlds.co.za

Terms and conditions:

By purchasing through our website, you, as a customer, automatically agrees with and will adhere to our T&C's. Please check all other sections, including this section, before making a purchase.

  1.  We reserve the right to alter our website description, prices and all other information without any prior notice.

  2. While we try to make sure that all of our images are to the best standards, there may be some variations with colour and texture. Should you be unsure of this, please pop us an email to info@whisperbetweenworlds.co.za

  3. We do not, under any circumstances, accept cash refunds. Please refer to the "returns" section for more information and conditions for our exchanges / issuing store credit.

  4. We will not be held responsible for any loss or damage once in the hands of the couriers / postal service. Please refer to the "shipping" section for more information and conditions.

  5. We will not be held responsible for any shipping that is taking longer than expected.

  6. We are not responsible for the online tracking of your parcel.

  7. Shipping times may vary and are only an estimation of when your parcel may arrive.

  8. We reserve the right to refuse any returns for an exchange or credit.

  9. No exchanges or credit will be issued if the garment has not been received within 30 days of the order being place, it does not have its original tags, no proof of payment has been sent and it is damaged.

  10. We will not be held responsible for any negligence of wash care. We are very clear in both our "wash care" section and on our swing tags that garments are to be hand washed in cold water only.